St. Patrick’s Day Celebrations Amid IT Challenges and Security Warnings
As individuals don lush green attire to celebrate St. Patrick’s Day, IT departments remain vigilant, playfully attributing any technical mishaps that might occur to mischievous leprechauns. Behind the scenes, cybersecurity threats persist with ransomware groups such as Akira employing innovative tactics to infiltrate corporate defenses. Cybersecurity consultancy S-RM’s latest insights highlight a shift towards exploiting less monitored devices, such as webcams, suggesting that firms need to bolster their security measures across all endpoints.
Hershey’s Digital Transformation: A Sweet Venture into Technology
The Hershey Company is tasting the future with its ongoing digital evolution, now led by its inaugural CTO. In pursuit of competitive advantage, Hershey’s IT strategy is being reimagined, with a focus on automating and modernizing supply chain and manufacturing processes. The journey is ambitious, given that 70% of digital transformations reportedly struggle to meet their goals. Hershey’s VP and CISO discusses the drive towards increasingly using AI and analytics to enhance decision-making, exemplifying the adage that sometimes, the most successful ingredient for transformation is technological innovation.
Open Source Security Takes Center Stage at Summit in DC
As open-source software becomes ever more entrenched in IT operations, the necessity for robust security measures surges. At the Open Source Security Foundation’s Policy Summit in Washington, DC, field CISOs and IT professionals gathered to discuss ways to mitigate associated risks. Speakers highlighted the industry’s ongoing evolution and emphasized the importance of harmonizing security efforts with business needs to enhance overall efficacy.
AI Integration: The Future of Enhanced Customer Service
The integration of AI into customer service is swiftly transitioning from a luxury to a necessity for businesses globally. A new e-book from Twilio provides insights into incorporating AI-driven voice experiences into contact centers, offering the potential to manage higher call volumes with fewer agents and boost efficiency by automating routine tasks. This evolution marks a significant step towards delivering the personalized, seamless service consumers demand today.
